I've been banned from the shoe repair shop

Dadaist · Post by **Dadaist** » 30 Jul 2007, 17:13

...for asking for a refund!

Mrs Dadaist and the neo-dadaists were in the Cobblers next to the deli this aftie and got a couple of keys cut which didn't work - there was a knobbly endy bit missing when you held them together.

I took them back to the shop and (roughly) the following ensued :

me "these don't work"

cobbler "oh, the machine must not be working. I'll cut you another pair"

me "I'd rather just have a refund"

cobbler "do you have the receipt?" (I didn't!!)

me "it's just a formality"

cobbler (irate level : 2) "what de ya mean it's just a formality you could be anybody"

me "well, you accept that those are your keys. my wife was in just a minute ago"

cobbler (irate level : 3) "ah dae care if its yer wife yer auntie or yer granny yev nae goat a receipt ahm offerin to cut new wans fer ye"

me "yes, but I'm asking you to take me on face value and just give me a refund"

cobbler (irate level : 4) "are you sayin ahm callin you a liar"

me "well, in effect that's what you are doing"

cobbler (irate level : 6) "what are you some sort of scientist whits wi all the big words you strike me as bein a bit o an idiot ahve said ye can have new keys cut if ah wis gonnae call you a liar ahd do this (points finger) and say 'you're a liar' but ahm no

me "well, i'm allowed an opinion and i think that in effect you are"

not sure at what point, but I used the word "consistent" which resulted in the final level of cobbler anger

cobbler (irate level : 9) "DO YOU KNOW WHAT IF YOU COME BACK HERE AND YE HUVNAE GOAT A RECEIPT YOU CAN STICK THESE KEYS UP YER A***E YEVE INSULTED ME IN FRONT OAV MA CUSTOMERS YOUD BETTER NOT SHOW YOUR FACE IN HERE AGAIN"

me "I asked for a refund instead of getting new keys cut"

The cobbler then handed me my keys with shaking hands. As I left he told me to watch out for the buses that were outside.

P.S. Good job Blue Bean is under new ownership - otherwise I'd be banned from 2 shops in Porty!!

P.P.S. When I got home I told Mrs Dadaist my story and she told me that he hadn't given her a receipt anyway.

SoupDragon · Post by **SoupDragon** » 30 Jul 2007, 17:47

Oh dearie dear
I had keys cut there that didn't work and got my money back no problem.

Best place for keys is a guy in a van down East Fortune Market

Bob Jefferson · Post by **Bob Jefferson** » 30 Jul 2007, 17:51

I believe this business changed hands recently. The key point here is that you have been fobbed off.

I think Woodwares cuts keys btw.

Poppy · Post by **Poppy** » 30 Jul 2007, 18:18

Yes, Woodwares do the key business.

Don't know background to who owns/owned the Cobblers, but I'm afraid that I won't use them any more after having to wait days to get shoes back as they were never open when they said they would be. It's a real shame when local businesses act like this - we try to support them, but poor service stops people using them and they go out of business forcing us to use the chains.

NT's favourite shop (the wool shop) does shoe repairs, but not, as far as I know, "while you wait" unfortunately

Maria · Post by **Maria** » 30 Jul 2007, 18:18

Dadaist wrote:me "yes, but I'm asking you to take me on face value and just give me a refund"

I wouldn't trust a face like yours either

kings roader · Post by **kings roader** » 30 Jul 2007, 18:28

I had the same problem in this shop a month back. I got 2 copies of the same mortis key cut and neither of the two of them worked.

I took them back and he filed them down a bit and off I went to try them.

Still they did not work so back I went again. Must be the lock he says !, but the original key works fine I said, so he agreed to cut me 2 new keys.

I suggested he might just want to cut the one just in case it did not work....nah they will be okay he says, "we have been having a bit bother with the machine but it's fine now.

Yep you guessed the replacements still were wrong so back I went again and asked for a refund. He asked if I had my receipt and I told him he had not given me one. I a did says he. No you did not I replied.

I have been back twice with the keys and you were happy to replace them so why not give me my cash back - cause uv no goat a receipt

Maybe I should go to the trading standards then and see what they say.....what fur £7 quid he says......here huv it if thats yur attitude.

Needless to say, I wont be back

Dadaist · Post by **Dadaist** » 30 Jul 2007, 18:39

very interesting, kings roader

sounds like he isn't giving out receipts!

Puerto bella · Post by **Puerto bella** » 30 Jul 2007, 18:48

Its a common cobbler's problem.

I recall a very funny situation when I was a girl with my Granny in the cobblers getting a cat tag done for her dear depated Guinness.

After many many tos and fros between the front and back shop as a result of the man's mispelling of the surname, cat's name, you name it. He said to his assistant in front of the whole shop and us kids " tell that wifey with the cat tay f*** off" at which us kids were in uproarious giggles and my v. polite Granny didn't know where to look.

Poppy · Post by **Poppy** » 30 Jul 2007, 18:53

Maybe bad tempered folk are drawn (for some bizarre reason) to cobbling or the fumes and dust make them grumpy! This theory is probably cobblers....

Epykat · Post by **Epykat** » 30 Jul 2007, 19:02

Don't know if it was the same people or not, but the same shop anyway. Robertson's were shut for holidays and I handed in an expensive pair of shoes to the one by the Deli to be heeled. Next time I wore them the new bit of rubber fell off and by the time I got home the shoes were ruined. Robertson's couldn't fix them and I had to put them in the bucket

Porty · Post by **Porty** » 30 Jul 2007, 19:02

Poppy wrote:
Don't know background to who owns/owned the Cobblers, but I'm afraid that I won't use them any more after having to wait days to get shoes back as they were never open when they said they would be.

This behaviour can probably be explained. I think the owner cut spare sets of keys for his staff, the ones responsible for opening the shop.

Poppy · Post by **Poppy** » 30 Jul 2007, 19:22

Nice one, Portly!!

ecm · Post by **ecm** » 30 Jul 2007, 20:33

Poppy wrote: Don't know background to who owns/owned the Cobblers, but I'm afraid that I won't use them any more after having to wait days to get shoes back as they were never open when they said they would be.

I had exactly the same problem with them, Poppy. It also took three visits to get a couple of yale keys working properly.
I now get all my cobbling and key cutting requirements met at Huttons in Edina Terrace. They are the biz.

Poppy · Post by **Poppy** » 30 Jul 2007, 20:47

ecm wrote:I now get all my cobbling and key cutting requirements met at Huttons in Edina Terrace. They are the biz.

Sure are - one regret I had moving from Monty Street! Glad to hear that they are still there. Mrs H is great at repairing handbags.

Talk Porty ~ Portobello

I've been banned from the shoe repair shop

I've been banned from the shoe repair shop

Re: I've been banned from the shoe repair shop