TV repair man urgently needed

[milky]

Anyone know a t v guy who would repair my lcd tv

[Grunk]

What is wrong with it?

When did you buy it and where from?

[milky]

BOUGHT 2 YEARS AGO FROM CURRYS made a noise like a light bulb popping

[Grunk]

That doesn't really say what is wrong with it.

I would suggest you go back to currys, and quote the sale of goods act (1979) section 14. Which essentially says that any goods purchased must be fit for purpose for a reasonable amount of time.

For a TV two years is not a reasonable amount of time. Don't be fobbed off with a diversion to the manufacturer, as it is the retailer's responsibility to comply with this act.

Do a google search and print off the relevant documents as well. But a lot of retailers will be used to consumers invoking this act after the Xbox debacle.

[wangi]

And a bank / credit card statement can be used as proof of purchase if you don't have the receipt.

[Porty]

Great advice guys. Retailers are fearful when the sale of goods act is mentioned. The retail assistant will be baffled and quote the guarantee shit. Management ought to know better.

[impossiblevoices]

Good luck with that!

Your tv will have come with a standard years warranty - tuff luck that it has gone faulty outwith the warranty period.

Currys or any other electrical retailer will explain this to you in a polite calm manner - hopefully they won't be

fearful when the sale of goods act is mentioned. The retail assistant will be baffled

blah blah blah - whatever.

[Grunk]

Good luck with that!

Your tv will have come with a standard years warranty - tuff luck that it has gone faulty outwith the warranty period.

Currys or any other electrical retailer will explain this to you in a polite calm manner - hopefully they won't be

You're wrong.

<a href="http://www.berr.gov.uk/whatwedo/consume ... 38311.html"> Here's a Link </a>

The main problem that you'll face is the "durability" and "within a reasonable time".

You may have to write (or threaten to write) to trading standards. But quite simply 2 years is NOT a reasonable life expectancy for an electical appliance.

[Porty]

You will often see the words " does not affect your statutory rights" on warranties and many other documents/adverts/promotions. generally speaking your "stautory" rights are greater or stronger than the imposed T&C.

The "statutory rights" mentioned can be the Sale of Goods Act or some other Act. The law is there to protect both retailers and customers.

A retailer cann't simply make up their own terms and conditions that override the law - that doesn't stop them trying.

In actual fact they have generally succeeded. IV you are by no means alone in believing that Warranties are the bottom line. I'm guessing Currys etc don't spend much time training their sales staff on the SOGA- it would bugger up their insurance/extended warranty sales too much.

[impossiblevoices]

Ha!

Grunk wrote:

You're wrong.

Here's a Link

The main problem that you'll face is the "durability" and "within a reasonable time".

You may have to write (or threaten to write) to trading standards. But quite simply 2 years is NOT a reasonable life expectancy for an electical appliance.

Aye - ok - might having been bamming you up a little! However, firstly as stated in the link you provided - different products have different "reasonable time" periods, the example they give is an oil filter. So your blanket statement about "electrical appliances" is clearly irrelevant.

Secondly, from experience - Milky is far more likley to have his/her lcd tv replaced and not repaired - because the repair costs on these items are so high. Milky will probably have to pay to have the fault diagnosed as well.

As far as reasonable time goes - it might be suggested that the manufacturers warranty covers a reasonable ammount of time...

What kind of tv is it Milky? Currys own brand? Sony? Panasonic?

[impossiblevoices]

Can i just add that those of you who know me will remember that I used to work for an independent electrical retailer...

Our policy used to work like this :

- Customer calls the same salesman who sold the them the tv with a problem.

- Within 3 days one of our install engineers will call to uplift tv and leave a temporary replacement.

- tv is then passed to manufacturer authorised service engineer.

- info is fed back to salesman who in turn contacts customer to update them.

- once problem/fault has been diagnosed, the customer is informed.

Now, over the years I worked for said company I saw several tv's replaced, no quibble, even outwith warranty periods - oh aye - and we NEVER sold extended warranty products.

I suppose it all breaks down to customer service and where you shop...

[Porty]

I suppose it all breaks down to customer service and where you shop...

As far as behaviour and modus operandi of the retailer is concerned you are correct but not when t comes to the law. A manufactures warranty in no way supercedes or overrides the law and in retail the SOGA is god. Retailers set up their systems based around warranties but as it says on the tin "statutory rights are/remain unaffected"

In the case of Milky's TV - it is clearly unacceptable to propose or hold out that at 2 years old the TV was beyond its reasonable lifespan. Milky is entitled to her a replacement or repair. I accept that won't happen without persistence and/or threatening to pursue ones statutory rights.

[impossiblevoices]

whatever

[Porty]

True!

[impossiblevoices]

Ha! Nice!