Scotmid-What's it like?

General discussion - "gossip and tittle tattle"
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DG
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Post by DG » 19 Dec 2004, 22:13

I went to Scotmid last week in a good mood and came out really p issed off. This was not the only time this has happened to me and this time I have decided to give it a swerve for a while. I was at the checkout and a woman was being served in front of me. I was next. There were 3 assistants talking loudly amongst themselves and one of them, a young guy,put up a sign saying that the queue I was in (the only queue) was not serving any one else. He did this right beside me , ignored me, went and opened another till and sat down saying nothing. The assistant in the queue I was in shouted at me 'he'll take you over there' - 'well, he could have said' I replied to deaf ears. The young guy then served me while still shouting ove me to the girl and another about them all being drunk the night before. The customers at these checkouts are completely overlooked and, if that isn't bad enough, have to endure the tedious conversations about the private lives of the assistants :evil: .

This is also the only shop I have been to in years where the checkout assistants ask you to pay for your shopping while you are still filling your bags and then start to serve the next customer before your organised to go. A truely horrible experience - :idea: perhaps another supermarket chain could take over Scotmid and upgrade our existing facilities before anyone talks about creating a new supermarket.

DG

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Gemini
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Post by Gemini » 19 Dec 2004, 23:41

Porty wrote:Im getting really irked about not being offered assistance in bag packing. I went in on Friday and 3 assistants stood and watched as i tried to load ice into carrier bags. The bags kept breaking and there was not even a glimmer of recognition or desire to assist. Apart from anything else it was crap for the people behind me in the queue. I am plotting a corrective strategy. :evil:

Much different story on Saturday - the campaign group were bag packing -packed three bags of ice for one bloke - not a brass penny went in the box for my effort's - Oh well.

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MrSpoon
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Post by MrSpoon » 19 Dec 2004, 23:54

..and this is the adequate existing facilities in Portobello, eh? :roll:

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Porty
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Post by Porty » 20 Dec 2004, 00:28

DG wrote: This is also the only shop I have been to in years where the checkout assistants ask you to pay for your shopping while you are still filling your bags and then start to serve the next customer before your organised to go. A truely horrible experience DG

The situation as described by DG happens frequently and it really is horrible, one is left trying to pack bags, pay, recieve change/sign a credt slip and meanwhile the next load of shopping is coming down the slide, the next customer squeezes by and you find yourself apologising to the them for being in the way. Its totally ridiculous.

Next time im in the shop I am going to wait untill all of my goods are down the slide before I start packing. I am then going to pack my goods without hurry and I am not going to pay until i have finished. I will see if that has an effect. If I can simultaneously spot the Manager (which one is it?) I am going to tell him why Im annoyed and give him this web address. Anyone know his/her name?

Scotmid are doing themselves no good,as MrSpoon pointed out to Gemini who must surely be spitting blood. :oops: :shock: :?

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Porty
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Post by Porty » 20 Dec 2004, 00:38

Gemini wrote:Much different story on Saturday - the campaign group were bag packing -packed three bags of ice for one bloke - not a brass penny went in the box for my effort's - Oh well.
It must be frustrating but you have to bear in mind that the customer was only spending £3:18. And he was probably unhappy that bagging is not part of the Scotmid service.

Ive done bag packing a couple of times and it is rather rude when someone spends £200, you pack their coke, lard, sunblest, stork, southern fried chicken, square sausages, dairylea dippers, fray bentos pie, double choclate frosties with smarties, monster munch, sunny delight, pepperoni sticks etc then they stiff you. You feel like ramming their 24 frozen economy burgers where the sun don't shine. :roll: :shock:
Last edited by Porty on 20 Dec 2004, 10:45, edited 1 time in total.

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wangi
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Post by wangi » 20 Dec 2004, 10:31

MrSpoon wrote:..and this is the adequate existing facilities in Portobello, eh? :roll:
I'm sure someone who goes up to Dundee to find a Tesco would have been aware of Tesco in Musselburgh, Asda at Brunstane and Safeway/Morrisons on Portobello Road...

They all sell muffin mix and sandwiches.

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Porty
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Post by Porty » 20 Dec 2004, 17:49

wangi wrote:They all sell muffin mix and sandwiches.
And I bet you have the photographic evidence to hand :wink: :D

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scossie5
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Post by scossie5 » 21 Dec 2004, 15:10

I've regularly had my bags packed at Scotmid - always by the same woman, who I was assuming was employed for just that purpose. She will generally get me started and then move onto someone else if I am able to complete it.

The only times I've had bad service there, were when I was being a fairly bad customer - I wasn't smiling, I didn't make eye contact and I was behaving as though the staff were beneath me. Some days I am just like that.

What goes around, comes around.

Now I am a buggy pusher, I am in there most days, so I have a pretty good hit rate on service.

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Dadaist
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Post by Dadaist » 21 Dec 2004, 15:49

Gemini wrote:Much different story on Saturday - the campaign group were bag packing -packed three bags of ice for one bloke - not a brass penny went in the box for my effort's - Oh well.
You got quite a frosty reception then.

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Porty
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Post by Porty » 21 Dec 2004, 15:57

Dadaist wrote:
Gemini wrote:Much different story on Saturday - the campaign group were bag packing -packed three bags of ice for one bloke - not a brass penny went in the box for my effort's - Oh well.
You got quite a frosty reception then.
Get back to the renovations before Mrs D gives you the cold shoulder.

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Maria
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Post by Maria » 25 Jan 2005, 19:11

Was anyone else daft enough to think that you'd be able to buy a swede today at Scotmid? :roll:

Mix up at central warehouse apparently meant that three Scotmid stores were without any supplies of swede on Burns' Night and you've guessed it, the Porty store was one of the three... :(
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Post by foxy » 25 Jan 2005, 19:17

Marya wrote:Was anyone else daft enough to think that you'd be able to buy a swede today at Scotmid? :roll:
Did you settle for a Danish :roll:

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Maria
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Post by Maria » 25 Jan 2005, 19:37

:lol:
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Epykat
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Post by Epykat » 25 Jan 2005, 22:25

Should have gone to Tesco! :lol:
Enough of your nonsense - get back to the Play Pen!

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Pal of Porty
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Post by Pal of Porty » 25 Jan 2005, 23:21

We will be OK when they build the new superstore! :P
Justice delayed is justice denied.

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Pal of Porty
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Post by Pal of Porty » 25 Jan 2005, 23:25

Marya wrote:Was anyone else daft enough to think that you'd be able to buy a swede today at Scotmid?
No. But I did buy an Incredible Hulk Wall Buster which was reduced from £7.99 to £2.99. It was conveniently placed for an impulse purchase next to the salad counter when I was buying my lunch! :?
Justice delayed is justice denied.

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Post by foxy » 25 Jan 2005, 23:34

Pal of Porty wrote: I did buy an Incredible Hulk Wall Buster which was reduced from £7.99 to £2.99.
What a bargain Pop :P :P ..what is an IHWB exactly :?

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Porty
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Post by Porty » 26 Jan 2005, 01:49

foxy wrote:
Pal of Porty wrote: I did buy an Incredible Hulk Wall Buster which was reduced from £7.99 to £2.99.
What a bargain Pop :P :P ..what is an IHWB exactly :?
Its a dark green thing, covered in Plastic that you can buy in case any of your offspring are going to a birthday party soon. So if any of you POL 'ers kids get at a IHWB for a pressie then you know.

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Pal of Porty
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Post by Pal of Porty » 26 Jan 2005, 15:06

Porty wrote:... So if any of you POL 'ers kids get at a IHWB for a pressie then you know.
Not any longer. It has already been grabbed by son of Pal of Porty. :(
Justice delayed is justice denied.

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Post by bouncie_kiwi » 04 Mar 2005, 20:06

:lol: :lol:
Last edited by bouncie_kiwi on 14 Aug 2006, 21:39, edited 1 time in total.

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ali
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Re: doyou have nothing better to do....

Post by ali » 04 Mar 2005, 21:12

Well I haven't heard anyone ever getting to the stage of shouting - although I've felt like it a hundred times!!!!

Glad to hear you've got a new manager - we'll see.

I think most of the criticism on here is valid and not much of it it's aimed directly at the staff - they mostly have our sympathy - the management are to blame and that must be obvious to most people.

Its the little madnesses that get to you - like today for instance when we bought a bunch of flowers and were told that there might be one of those specially shaped plastic bags to carry them in if we asked at the tobacco kiosk (where there was already a queue 10 yards long) - FFS why not leave the bags at the flower stall???!!!!!!!!!!

:twisted: :twisted: :twisted: :twisted: :twisted:

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mr magnolia
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Post by mr magnolia » 04 Mar 2005, 21:45

Hey welcome bouncie, and good to hear fom you - is bouncie_kiwi a geographic or anatomical description? And do you come from Portobello NZ?

And as Ali says, don't take it too personally: in the absence of British Rail, or indeed any other nationalised industry bar Royal Mail, Scotmid occupies that great british position of being an element of the fabric of life that everyone loves to bash...

But while we're here, I used to love our old store at Tollcross (city store of the year, no less!) but it drove me mad for about a year after refurb by having individual queues at the little checkouts instead of one to share them all. That may of course not have been your fault...

:alien:
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bouncie_kiwi
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Re: doyou have nothing better to do....

Post by bouncie_kiwi » 04 Mar 2005, 23:20

ali wrote:
Its the little madnesses that get to you - like today for instance when we bought a bunch of flowers and were told that there might be one of those specially shaped plastic bags to carry them in if we asked at the tobacco kiosk (where there was already a queue 10 yards long) - FFS why not leave the bags at the flower stall???!!!!!!!!!!

:twisted: :twisted: :twisted: :twisted: :twisted:

there is (or is supposed to be) flower bags at every kiosk,behind the CO operator, or i do agree they should go to the checkout directly behind or in front of them and get one for you. simply state there is a huge queue instead of complaining on here,maybe then something will get done (like the CO operator will get told to get bags)
also we have a couple of new starts just now, it takes a while to get into the swing of things usually its trial and error.
Last edited by bouncie_kiwi on 14 Aug 2006, 21:41, edited 1 time in total.

Lil ms notty
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bag packing

Post by Lil ms notty » 05 Mar 2005, 02:48

The girl that packs the bags is there from 10am till 2pm mon - fri so if u need help packing your bags its best to come during this time. As for the checkouts only having 2 open this is because we dont have the staff to fill them so if u want better service pick up an application form from inside the store and fill it in when we have more staff u moany people will get better service!!! :twisted:

Brian McCrow
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Post by Brian McCrow » 05 Mar 2005, 12:33

I love these responses from ScotMid staff.

As I spend some time in the USA I've become accustomed to shopping where there always seems to be enough staff about to open checkouts in line with customer numbers. This means you don't have to wait too long in a queue and can have a meaningful conversation with the checkout assistant without agro.

You get your bags packed at any time of the day or night.

It's all down to management making the work environment conducive to staff so they both retain and recruit the right numbers.

The food shops in the US are a delight with fresh fish, meat, vegetables. Cheese counters where you can sample any kind of cheese without feeling that you're trying to rip the shop off.

I don't like food shopping in the UK but go willing in the USA.

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Maria
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Post by Maria » 05 Mar 2005, 12:53

Must admit my experience of supermarkets in the USA and Canada is probably much more limited than yours Brian, but it was generally quite different. The good supermarkets you describe were few and far between. Most of them had little choice of branded goods and limited ranges - trying to get a full fat yogurt for my toddler was impossible for example. You could have a diet yogurt or nothing :? And there was no choice of nappy. 'One size fits all' was the rule of the day.The low prices seemed to mean less choice and less waste for the retailer.
Saw little evidence of fresh fish in supermarkets and (with the exception of Vancouver) veg. wasn't great either . Even the spuds in Idaho ('The Potato State' as their license plates so proudly proclaimed :roll:) were poor compared to what we get in our shops. Meat had often been previously frozen.
Service was good though I suspect this was often down to recent immigration.
Next time I'm self-catering across the pond Brian I'll need to ask you for a guide to shopping :lol:
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Post by foxy » 05 Mar 2005, 21:44

To be honest, I'd much rather be scowled at by Bouncie Kiwi or Lil ms notty than subjected to the phoney-ness of "have a nice day" :o

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Post by CatzVP » 06 Mar 2005, 08:29

foxy wrote:To be honest, I'd much rather be scowled at by Bouncie Kiwi or Lil ms notty than subjected to the phoney-ness of "have a nice day" :o
Foxy in regard to the have a nice day...that stopped some time ago, now you just get the half second eye contact and "how are you paying for that'
Surprising it could get worse!! :roll: :roll:

and Marya superstores here are actually very well stocked.... A bit like big ASDA's, and the Fruit and Veg are very shiny and new looking, fresh....I guess...as everything has been genetically modified to have extended shelf life.... fruit and veg 3-4 weeks....milk 4 weeks etc... it just doesn’t taste like UK food...its more...plasticy and tasteless.

I go to a local greengrocer who buys from local farmers, more expensive, but worth it when it comes to flavour, same goes for our butcher and meat.

I never thought I would say this, but UK produce is quite good! :D
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Brian McCrow
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Post by Brian McCrow » 06 Mar 2005, 12:05

We now spend most of our time in Boulder, Colorado, which is a great University town with a wide variety of people ranging from mountain men (with huge beards and backpacks, living goodness knows where), hippies (with strange cigarettes and 60s style clothes), preppies from the East coast (with button down shirts), greens (with very strong influences on the local environment), Boulderites (also with great influence on local issues including building control (no tall buildings), no smoking in pubs and restaurants etc). Cars have to give way to pedestrians!! There's no dog litter as everyone picks up after their dog and are reminded by locals if they don't. They have a pedestrianised Pearl Street Mall with street sculptures, play areas for kids - all in the open air. It's easy for them to have outdoor areas as they get 300 days of sunshine per year -

http://travel.yahoo.com/p-travelguide-2 ... 0FbWxHFmoL

There are 2 local Supermarkets chains called - Whole Foods www.wholefoods.com/ - and - Wild Oats - www.transfairusa.org/content/about/pr_040121.php.

They have totally organic food, which is fresh and tasty, very well presented with a laid back but efficient customer service. The guy on the cheese counter almost begs you to try different cheeses. The staff on all of the speciality counters e.g. cheese, fish, meat are very knowledgeable and motivated to share information about their produce.

The Boulder Bookstore has a wide selection of reading material plus my favourite coffee shop and an energy saving attitude -

http://www.energystar.gov/index.cfm?c=s ... yout=print

Can we name anyone in Portobello/Edinburgh with this kind of attitude to the environment?

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DG
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Post by DG » 06 Mar 2005, 13:02

Sounds like eutopia, Brian :D . When do we move?

DG

Brian McCrow
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Post by Brian McCrow » 06 Mar 2005, 14:16

I'm going out there soon to get my top-up of good vibes.

Forgot to mention that there are great restaurants and bars.

This one is closest to a UK style pub.

www.darkhorsebar.com/

Great steaks and posh atmosphere.

http://www.chophouse.com/RockBottomWeb/ ... onID=10090

Fabulous dining and cultural events at this place.

http://209.104.0.64/boulder/listings/in ... G&notify=1

Lots happening in this city of only 75,000 people plus 25,000 students -

http://209.104.0.64/boulder/lifestyle/i ... ion=trivia

Look at these demographics (helped by having 25,000 students).

http://209.104.0.64/boulder/lifestyle/i ... tion=facts

I won't bore you with anymore.

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CatzVP
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Post by CatzVP » 06 Mar 2005, 19:23

Brian, you forgot to mention the one crazed hippy who lives there.. :lol: :lol: :lol: :lol: :lol:

http://www.geocities.com/boulderdive9/
there is always one I guess!!!!! :D :D :D



it seems a real good, and healthy place to live. Just watch out for the men in black!!!! :lol: :lol: :lol:





NORAD military base is also based in Cheyenne Mountain, Boulder, and is a amazing feat of engineering!
The NORAD base exterior is used for filming for movies, and TV, including Stargate SG1. and put on a 'NORAD tracks Santa' every Christmas, and has a really cute story behind the whole Santa thing!.
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ecm
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Post by ecm » 06 Mar 2005, 19:44

CatzVP wrote:Brian, you forgot to mention the one crazed hippy who lives there.. :lol: :lol: :lol: :lol: :lol:

http://www.geocities.com/boulderdive9/
there is always one I guess!!!!! :D :D :D

But Catz,

What about Mork, of Mork and Mindy fame. He settled in Boulder and he was pretty crazy too.


Nanu Nanu.
:lol:

Check-out_Chick
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Post by Check-out_Chick » 06 Mar 2005, 20:17

hey every1 i back ! :twisted: heehee but only cus i have people to back me up on this subject ! hellloooo to my wee pals!

I HATE the new management .....dunt ask why...welll actually at the moment i hate most of scotmid ! hahaha i dunt think im helping my cause much am i? :lol:

ecm
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Post by ecm » 06 Mar 2005, 20:26

Check-out_Chick wrote:hellloooo to my wee pals!

Hello CoC,

Nice to see you back on here again.

Your wee pals describe the customers as scummy, grumpy and moany so I guess you pointed Ali and I out to them then?

:lol: :lol: :lol: :lol:

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