Telewest bought by Virgin

Stray NO.666 · Post by **Stray NO.666** » 28 Aug 2007, 20:23

wow cool ill have to check that out! i had no idea i could get that for free!

Still no luck with them findin out why my broadband is slow or why my tv freezes tho

PortyConvert · Post by **PortyConvert** » 29 Aug 2007, 20:57

bearcub wrote:Just found out that Music On Demand is now free to XL TV customers, 1,000's of music videos to watch whenever I want! Have started on them already.... .

Great shout!!! This is good news.... Virgin pulling out the stops with this competition with Sky...

"Groove Armada - Get Down" is my recommendation - go on the bunnies!

kings roader · Post by **kings roader** » 08 Oct 2007, 10:23

Is anyone else having a problem with virgin e mail today ?

I sent my "telewest" address an e mail from my aol account and it bounced back??

Is it just me ?

Maria · Post by **Maria** » 08 Oct 2007, 11:01

Mine seems to be working OK Kingsroader, though I haven't tried to send to my blueyonder account from a different account. I've sent myself one from a different blueyonder account and that works, but don't know if that tells you much

SoupDragon · Post by **SoupDragon** » 08 Oct 2007, 11:11

I've sent myself an email from gmail to blueyonder.
Got hrough Ok.
It might be AOL
Have heard Mr Soupy swearing at his account there before.

kings roader · Post by **kings roader** » 08 Oct 2007, 11:33

Thanks folks, but it was my fault!! My inbox/outbox was too full, so when I deleted some old mails it freed up some space.

SoupDragon · Post by **SoupDragon** » 08 Oct 2007, 13:54

Glad its sorted tho'

SoupDragon · Post by **SoupDragon** » 09 Oct 2007, 08:05

Found this message in my inbox this am

From time to time we need to undertake maintenance to our e-mail services
to ensure their smooth operation.
Our next scheduled maintenance work will commence from Thursday 11th
October at 22:00 and run for up to 16 hours.
During this work you will not be able to access your Virgin Media e-mail
via your e-mail software (e.g. Outlook Express) or Webmail.
No e-mail will be lost as a result of this work, however you may experience
some short delays in receiving e-mails on the completion of this work.
For more information visit our Virgin Media service status page
http://status-cable.virginmedia.com/

We apologise in advance for any inconvenience this may cause you.

Regards,

The team at Virgin Media

Maria · Post by **Maria** » 09 Oct 2007, 08:34

My email was down on the 2oth Sept. though it wasn't down for as long as they said it would be.

Bob Jefferson · Post by **Bob Jefferson** » 25 Jan 2008, 14:38

Any other Virgin Media mugs (sorry, customers) having problems with their email? I haven't received any email since Monday, which is rather unusual. My suspicions were confirmed yesterday when someone called to say that they had been trying, unsuccessfully, to send me email. I then sent myself an email and that hasn't arrived either.

The service status page shows a fault being raised yesterday re delays in receiving email with an estimated 4 hour time fix. I would like to phone to complain but they will charge me 25p per minute plus a 10p connection charge for the privilege.

So, instead, I'll have a free moan here and then switch supplier. Come back BT, all is forgiven!

Maria · Post by **Maria** » 25 Jan 2008, 15:02

My blueyonder email is fine Bob. Well, obviously as far as I can tell. There's certainly plenty of mail arriving offering me a range of drugs and offering to surprise me with Homer's impressive credentials. ( I often wonder who on earth buys some of that stuff ?)

Do you think it might be personal seeing as your phone is also unobtainable ?

Maria · Post by **Maria** » 25 Jan 2008, 15:09

Marya wrote:My blueyonder email is fine Bob.

Scrub that.Was obviously far too smug. I've tried sending myself one and it's become a bit of roadkill on that great digital highway.

Bob Jefferson · Post by **Bob Jefferson** » 25 Jan 2008, 15:21

Yes, funny that. I port my number from Virgin to BT and suddenly Virgin customers get a 'number unobtainable' message when they try to contact me.

I have spent many happy hours discussing this, and related matters, with BT, with Virgin Media and latterly with Ofcom.

The whole sorry saga has been going on for months. BT blame Virgin and suggest they are being deliberately obstructive, Virgin blame BT and won't entertain my complaint as I'm no longer a customer. I won't bore you or raise my blood pressure again by relating the details.

My BT broadband equipment is scheduled to arrive today prior to 5pm. If you see the van give me a ring, sorry, I mean email me, no I mean post here.

And if it doesn't, someone may have to die.

Bob Jefferson · Post by **Bob Jefferson** » 25 Jan 2008, 16:28

I thought you might like to read about the experience of another VM customer who, remarkably, had the will to write it all out. Some kind of therapy I guess:

http://www.digitalspy.co.uk/forums/show ... p?t=713362 (just read the first post on the thread)

Maria · Post by **Maria** » 25 Jan 2008, 17:48

Looks like Neil Burkett's your man Bob.

Bob Jefferson · Post by **Bob Jefferson** » 25 Jan 2008, 18:15

I imagine that Neil Burkett is rarely troubled with this sort of actual punter problem in the general course of duty. The first couple of emails he got were most likely a bit of a novelty and he enjoyed getting his hands dirty and making things happen. Once his email address appeared on a discussion forum however, he was no doubt deluged with messages from people with similar complaints, all hoping he would be their saviour, at which point he suddenly lost interest and went back to the golf course.

Forgive my cynicism. My broadband equipment, you may be interested to know, was loaded onto the vehicle at the Edinburgh depot at 07:14:15 today. Current whereabouts unknown.

Meanwhile, I'm whiling away the time here:

http://www.cablehell.co.uk/forums/

Bob Jefferson · Post by **Bob Jefferson** » 27 Jan 2008, 22:06

Well the equipment turned up eventually and I'm up and running again. So far so good. The broadband phone gives me free evening and weekend calls, the second computer and laptop both connect wirelessly with the hub and the BT Vision V+ box arrives in a week or so.

I've given up my Virgin Media account so the old email address no longer works. My new address can be found in my profile for anyone who needs it and will be reflected in email links on Portobello Online in the next day or two.

It's pretty easy to recommend something that I'm basically getting for free, but the BT Total Broadband package (Option 3) is definitely worth considering. I'm also planning to give up Setanta. The PQ is crap and the BT basic sports package gives me all the English Premier League football I need for £4 a month, albeit delayed transmission.